Applications
Microsoft's cost-cutting helps users
A Microsoft Corp. strategy to cut its support costs by letting users solve their own problems using electronic means is paying off for users.In March, the company began rolling out a series of Troubleshooting Wizards on its World Wide Web site.
Troubleshooting Wizards save time and money for users who don't have Windows NT specialists on hand at all times, said Paul Soares, vice president and general manager of Alden Buick Pontiac, a General Motors Corp. car dealership in Fairhaven, Mass